Frequently Asked Questions
Casino Fiz is a modern online casino with both instant-play and downloadable games. It uses the Rival Gaming platform, a software provider that has easily become one of the most prominent in the industry. The casino is currently licensed in the jurisdiction of Curacao. Casino Fiz is most well-known for their slots. 18+ T&C Casino Fiz Online Flash Apply – To receive the welcome bonus a minimum deposit of £/€/$ 10 is required. The minimum deposit for other offers that require a deposit will be clearly communicated.
For your convenience, we have assembled some of the most Frequently Asked Questions (FAQs) in one place. If you do not find the answer you need, or if you require a more specific information, please do not hesitate to contact our Support Team.
Starting Up
How do I download the Casino software?
To begin downloading the Casino, please click the 'download now' button at the top right of this page or any download button on this website. You can choose to save the download file on to your computer or simply open the file and follow the user-friendly instructions
How long does the download take?
The download time will vary depending on your Internet connection, it usually take about 2-8 minutes to download. Be advised that you will only need to complete this process once, after which time you will be able to access the casino instantly.
What is the installation file called?
I have downloaded the file but can't seem to find it?
If the Casino Fiz icon does not appear on your desktop and you can't recall where you saved the file, please follow these simple steps: 1. Click on your 'Start' menu at the bottom left of your screen. 2. Click on your 'Start' menu at the bottom left of your screen.Click on the 'search' option, select to search for 'files and folders.' 3. Type 'casinofiz' into the search field; click 'search now' 4. When the search has found the file, you may install the Casino by double clicking on the filename in your search results. 5. If you can't seem to find the correct file, your download most likely did not complete. If this is the case download the software again
How do I register an account at Casino Fiz?
Once you have downloaded the file our software will ask you to sign up for a new account. All you have to do is enter a few details and your registration is complete; you will then receive a confirmation email with your unique account details. You can start playing at the casino immediately.
How do I connect to Casino Fiz?
First, load up the casino (either by double-clicking on the casino icon on your desktop, or selecting from your start menu). Once the casino has loaded, select the 'Connect' button and enter your unique account details and you're ready to play!
Can I play at your Casino if I have a Mac computer?
If you are a MAC user, join us soon when we will be introducing our downloadable MAC casino!
Account Section
I have already signed up at Casino Fiz, but I forgot my username and/or password
I have already signed up at Casino Fiz, but I forgot my username and/or password Simply contact our customer support 24 hours a day, 7 days a week. You may contact support via Live Chat, E-mail or telephone and you will be provided with the accounts details you require. For security purposes, you will have to provide some personal information. Please visit our support page for contact information
Promotions
Why do certain table limits change when I receive a bonus?
You will find that certain table limits change once you have received a bonus. These limits are changed in order to prevent promotional abuse. This allows us to offer more lucrative promotions to our players.
When will they return to the regular limits?
The table limits will return to normal once you ave initiated a successful withdrawal or your real money balance has less than one credit remaining, whichever comes first.
How do I receive a promotion?
To receive a promotion, you must claim it BEFORE making a deposit. To claim your bonus simply click the .claim. icon found in the cashier.
How do I receive your Refer-A-Friend bonus?
To receive the Refer-A-Friend bonus log in to the casino and go to the cashier. In the cashier section you will find the Refer a Friend link. Click on this link and enter in the email addresses of all of the friends you wish to refer. In order for you to earn the Refer-a-Friend bonus your friends must sign up for a real account and make a deposit of at least $100. In order for us to know that your friend was referred by you, they must click on the link provided in their Refer-a-Friend email.
Can I play with multiple bonuses?
You may play with only one bonus in your account at a time. Successive bonuses may be claimed once a successful withdrawal has been initiated or your real money balance has less than one credit remaining.
How do I remove a bonus from my account?
Once you have activated the bonus by making a deposit it cannot be removed from your account. However, if you have not yet deposited you may unclaim the promotion by clicking on the active promotion name (which appears at the top right of the cashier) and then click 'Unclaim'.
Banking Info
Are my transactions secure?
Absolutely! Our system utilizes a 128 bit SSL Digital Encryption to ensure the security of all your transactions. This technology is the very same used by all major Financial Institutions to date.
*Deposit* How do I make a deposit?
If you wish to make a deposit click on the 'Cashier' button in the casino client. You have several deposit methods to choose from. You can find more detailed descriptions of the available payment methods on our cashier page.
What depositing methods do you offer?
We offer the following options for deposits: NETeller, EcoCard, Moneybookers, Click2Pay, Credit Card, Wire Transfer and UseMyWallet
Is using a Credit Card safe?
Absolutely! Our system utilizes a 128 bit SSL Digital Encryption to ensure the security of all your transactions. This technology is the very same used by all major Financial Institutions to date. Rest assured, your credit card transaction will be completely secure.
What is the minimum amount of casino chips I need to purchase to play?
In order to play for Real money at our casino, you must make a minimum purchase of $25 in casino chips.
*Withdraw* How do I make a withdrawal?
To withdraw your winnings, go to the 'cashier' section and follow the user-friendly instructions. The withdrawal methods we currently offer are: NETeller, EcoCard, Moneybookers, and Click2Pay.
Can I withdraw my bonus?
You may withdraw any bonus you receive at our casino (with the only exception being the No-Deposit bonus, when offered). Once you have met the wagering terms and conditions of your specified bonus, it is yours to keep.
Banking Info
Are my transactions secure?
Absolutely! Our system utilizes a 128 bit SSL Digital Encryption to ensure the security of all your transactions. This technology is the very same used by all major Financial Institutions to date.
*Deposit* How do I make a deposit?
If you wish to make a deposit click on the 'Cashier' button in the casino client. You have several deposit methods to choose from. You can find more detailed descriptions of the available payment methods on our cashier page.
What depositing methods do you offer?
We offer the following options for deposits: NETeller, EcoCard, Moneybookers, Click2Pay, Credit Card, Wire Transfer and UseMyWallet
Is using a Credit Card safe?
Absolutely! Our system utilizes a 128 bit SSL Digital Encryption to ensure the security of all your transactions. This technology is the very same used by all major Financial Institutions to date. Rest assured, your credit card transaction will be completely secure.
What is the minimum amount of casino chips I need to purchase to play?
In order to play for Real money at our casino, you must make a minimum purchase of $25 in casino chips.
*Withdraw* How do I make a withdrawal?
To withdraw your winnings, go to the 'cashier' section and follow the user-friendly instructions. The withdrawal methods we currently offer are: NETeller, EcoCard, Moneybookers, and Click2Pay.
Can I withdraw my bonus?
You may withdraw any bonus you receive at our casino (with the only exception being the No-Deposit bonus, when offered). Once you have met the wagering terms and conditions of your specified bonus, it is yours to keep.
Technical Questions
What happens if I suddenly get disconnected from the Internet while I'm placing a bet?
If you suddenly are disconnected from the Internet while placing a bet, our system will take note of this. When you reconnect to the casino you will find yourself at the same spot you left off on.
Support
How can I contact support?
You have contact our support numerous ways. If you wish to view all our support options, please visit the support page.
Fiz Casino Online
General Overview
Casino Fiz is a bold and exciting looking online casino with an intriguing fizzy theme complete with sparkly, floating bubbles and a royal blue backdrop. The casino was launched in 2012 and is licensed by the jurisdiction of Curacao. The casino is powered by both Rival and Betsoft software and offers a great range of first class casino games including the very latest and innovative additions such as i-slots, 3D slots and live casino games.
Security is taken very seriously at the casino and you are guaranteed a fair, safe and completely secure gaming experience. Banking options are plentiful and support is available around the clock via live chat, email and by phone.
Fiz Casino Games
The games at Fiz Casino can be played in both the downloadable and instant versions. This is especially helpful for players who do not have free space on their home computer, or, who are logging in away from home. As mentioned above, the casino offers games from two leading software providers, Rival and Betsoft. The home page prominently displays the game selections on offer and the categories include slots games, table games, video poker, live dealer, new games and specialty games.
There are literally hundreds of slots games on offer the basic three reel slots games are a great place for novice players to begin. The selection on offer includes titles such as Snow Wonder and Global Cup Soccer. The video slots are probably the most popular slots games and the games on offer include Moonlight Mystery, Ice Picks and Reel of Fortune. The innovative i-slots and 3D slots offer the very latest in slots fun and you can enjoy a nice selection of these at the casino as well. When it comes to progressive games, Fiz is on the ball and offers a range of progressive slots including the immensely popular Major Moolah, the constantly growing progressive jackpot as well as the name of the latest progressive winner is prominently displayed on the casino homepage.
The table games on offer at Fiz include all of the classics you would expect at a major online casino such as Blackjack, Poker and Roulette. The casino also offers some exciting variations of these games including European Roulette and American Roulette.
When it comes to video poker and specialty games you can enjoy a nice variety of games including Deuces and Joker, Jacks or Better, Keno and Sudoku.
The live dealer casino gives you the opportunity to play some classic casino games such as Blackjack, Craps and Roulette with a beautiful and professional dealer via a web cam and to add to the excitement of this unique experience you can also chat with other players during the course of the game.
Fiz Casino Bonuses and Promotions
Fiz Casino warmly welcomes all new players with an outstanding 400% welcome package. Simply place a first, minimum deposit of € 30 and receive a massive 400% match bonus. The welcome bonus at Fiz Casino can reach up to €6,000! This is undoubtedly one of the most generous welcome bonuses in the market today. As with every bonus offer at the casino be sure to read the specific terms and conditions attached to the offer.
In addition to the welcome bonus there are many other promotions and cash back offers to enjoy at the casino. The casino offers tournaments on a daily basis. There are also weekly tournaments where you can play and earn points for the chance to win a share of the $50K prize pool.
Weekly raffles are held at the casino. Every deposit of 25 casino credits at the casino will earn you one raffle ticket. Every week all of the tickets will be entered into the pot for the chance to win a cashback prize.
Comp points are awarded at the casino for every € that is wagered. One € is worth one comp points.
Once you have accumulated 1, 00000 comp points, you can claim back €100!
Whenever you refer a friend to the casino you will receive a refer -a- friend bonus.
The most loyal players at the Fiz casino will be granted access to the exclusive VIP club.
If you are lucky enough to become a member of the club you can enjoy the many perks that include faster withdrawal times, larger bonuses and cashback offers as well as some luxurious gifts sent straight to your door! Gifts include iPads, iPhones, gadgets and GoPros. Members of the VIP club also receive exclusive and personal attention from your very own account manager who is committed to catering to your personal needs and gaming style.
Payment and Withdrawal Methods
Casino Fiz Online Casino
Every transaction made at the Fiz casino is guaranteed to be secure and safe. The casino uses up to the minute digital encryption software to ensure that all of your personal and financial transactions remain completely secure.
To make a deposit at the casino simply click on the ‘Cashier' tab and follow the instructions. The casino offers a large variety of deposit options including credit and debit cards, wire transfers as well as the popular e-wallet and pre-paid cards such as NETeller, EcoCard and Skrill. Deposits are transferred immediately.
There are slightly fewer options for withdrawing money from the casino. Some of the withdrawal options on offer are credit cards, NETeller, EcoCard, Skrill and Click2Pay. For fraud prevention purposes, before withdrawing money from the casino the first time, you will be required to send in a number of documents such as a copy of an ID and a recent utility bill.
Fiz Casino Online Casino
Withdrawals can take up to 15 days.
Transactions can be made at the casino using Euros, British Pounds, the South African Rand, US dollars and Australian dollars. All withdrawals at the casino are subject to a fee of between €10-40. Funds may not be withdrawn if they have a playthrough requirement attached to them.
There is a maximum withdrawal limit of 10,000 credits per month and 1,500 credits per withdrawal. The minimum amount for withdrawal at any one time is €100. All deposits must be wagered at least one time the sum of the deposit in order for them be withdrawn.
Countries that are restricted from playing at the casino include Canada, Nigeria, Poland, Netherland, Thailand, Israel, Ukraine, Russia and the United States.
Fiz Casino Customer Support
Fiz Casino Online
Fiz Casino is well known for its responsive and courteous customer support team. The support staff can be contacted 24 hours a day, 7 days a week.
If you have a question about banking, registering at the casino, specific games or any other issue related to the casino, there are a number of different ways that you can contact the staff. The most direct and instant way is to contact the casino using live chat. Live chat is great as you can receive instant feedback and answers. The ‘Live Chat' tab is prominently displayed on the casino homepage and by simply clicking on it you will immediately be connected to a staff member.
Other methods of contacting the general support staff are by email: support@casinofiz.com
If you have a specific question for the finance department you can email them at:
finance@fizvip.com
To call the support staff, use the following numbers:
France: +33(0)1 789 00368
Spain: +34 91 290 1420
Germany: +49 89 2351 4722
International: +1 718 732 0154/ +1 312 818 3446
The support staff speaks a wide range of languages including Dutch, English, German, Italian, Portuguese, Spanish and French.
The casino also has a very comprehensive FAQ section which covers many common queries.
Before contacting the support staff it is a good idea to take a look at the FAQ section and see if your question can be answered there.
